News for 'customer service'

Swadeshi Jagran Manch Urges End to Moratorium on Digital Product Tariffs

Swadeshi Jagran Manch Urges End to Moratorium on Digital Product Tariffs

Rediff.com20 Mar 2026

The Swadeshi Jagran Manch (SJM) is advocating for the termination of the moratorium on customs duties for electronically transmitted digital products, arguing that it hinders self-reliance, causes revenue losses, and restricts India's ability to tax emerging technologies like AI.

TCS made 25,000 fresher offers for FY27; future hiring depends on demand

TCS made 25,000 fresher offers for FY27; future hiring depends on demand

Rediff.com12 Apr 2026

Tata Consultancy Services (TCS) has extended 25,000 offers to freshers for the current fiscal year (FY27), with future hiring decisions contingent on the demand scenario, according to CEO K Krithivasan.

Banerjee Accuses BJP of Religious Division and Unfulfilled Promises

Banerjee Accuses BJP of Religious Division and Unfulfilled Promises

Rediff.com16 Apr 2026

Trinamool Congress leader Abhishek Banerjee criticised the BJP over the proposed Uniform Civil Code and the delay in recognising the Kurmali language, accusing the party of dividing people and making false promises.

Summer Holiday Travel Insurance: Key Things To Know

Summer Holiday Travel Insurance: Key Things To Know

Rediff.com30 Apr 2026

Understand your travel insurance policy before travelling abroad this summer. This article outlines what travel insurance covers, including trip cancellations, missed connections, and medical emergencies, and what it excludes, such as war-related disruptions and pre-existing conditions.

Renault Launches New Duster: Features, Price and Performance

Renault Launches New Duster: Features, Price and Performance

Rediff.com24 Mar 2026

Renault India has launched the all-new Renault Duster, featuring a turbo petrol engine and advanced features, with dispatches underway nationwide.

How A Fake Payment Executive Scammed Delhi Shopkeepers

How A Fake Payment Executive Scammed Delhi Shopkeepers

Rediff.com17 Apr 2026

A 20-year-old man was arrested for allegedly posing as an employee of a digital payment platform and duping shopkeepers in East Delhi by claiming to check defective sound boxes.

Uber and Flipkart Team Up to Reward Riders with SuperCoins

Uber and Flipkart Team Up to Reward Riders with SuperCoins

Rediff.com15 Apr 2026

Flipkart and Uber have announced a partnership to integrate Flipkart's 'SuperCoins' reward programme into Uber's mobility services, allowing users to earn rewards on rides.

Outrage As Odisha Bank Asks Man To Produce Sister's Skeleton

Outrage As Odisha Bank Asks Man To Produce Sister's Skeleton

Rediff.com28 Apr 2026

A tribal man in Odisha was forced to carry his sister's exhumed skeleton to a bank to withdraw her money, sparking widespread condemnation. The bank claims it only requested valid documents, but the incident has raised questions about the treatment of vulnerable customers.

Couple Banned from UK Companies for Breaching Disqualification Order

Couple Banned from UK Companies for Breaching Disqualification Order

Rediff.com5 Apr 2026

An Indian-origin couple in the UK has been sentenced for breaching a disqualification order, operating companies despite a ban imposed after tax fraud claims.

Apple Names John Ternus As New CEO To Succeed Tim Cook

Apple Names John Ternus As New CEO To Succeed Tim Cook

Rediff.com21 Apr 2026

Apple has announced that John Ternus will succeed Tim Cook as CEO in 2026. Ternus, the current senior vice president of Hardware Engineering, will take over as Cook transitions to executive chairman of the board. This change marks the end of Cook's long tenure and the beginning of a new chapter for Apple.

Poor customer service: India loses Rs 11,640 cr/yr

Poor customer service: India loses Rs 11,640 cr/yr

Rediff.com13 Aug 2009

India pays a higher cost of poor customer service compared to New Zealand and Australia that were also part of the survey. The three countries put together lose Rs 28,000 crore ($5.6 billion) in revenue, the survey sponsored by GenesysTelecom Labs, part of Alcatel-Lucent company, said.

'The first priority is to ensure seamless customer service without any disruption'

'The first priority is to ensure seamless customer service without any disruption'

Rediff.com17 Jul 2023

'We created war rooms -- from an IT perspective and also a customer war room -- to address any challenges that come up.'

Bank of India Held Liable for ATM Fraud, Ordered to Pay Compensation

Bank of India Held Liable for ATM Fraud, Ordered to Pay Compensation

Rediff.com9 Mar 2026

The State Consumer Disputes Redressal Commission has directed Bank of India to compensate a senior citizen for losses incurred due to unauthorized ATM transactions, citing deficiency in service and failure to adhere to security protocols.

Delhi University Conference Examines AI's Role in Shaping Future Management Practices

Delhi University Conference Examines AI's Role in Shaping Future Management Practices

Rediff.com9 Apr 2026

Delhi University's Sri Guru Gobind Singh College of Commerce hosted an international conference focusing on the transformative role of AI in management, featuring discussions on ethical considerations, customised education, and cross-domain relevance.

Indian Carmakers Kick Off FY27 with Robust 27% Sales Surge in April

Indian Carmakers Kick Off FY27 with Robust 27% Sales Surge in April

Rediff.com1 May 2026

Indian carmakers experienced a robust start to the new fiscal year, with an estimated 4.5 lakh passenger vehicles sold in April, marking a 27 per cent increase year-on-year, attributed to factors like GST 2.0, repo rate cuts, and income tax benefits.

Wipro's AI-Data Centre Solution to Boost Enterprise AI Adoption

Wipro's AI-Data Centre Solution to Boost Enterprise AI Adoption

Rediff.com20 Mar 2026

Wipro has launched its AI-Data Centre solution, integrating NVIDIA's AI Enterprise platform, to accelerate enterprise-scale AI adoption and modernise data centre environments.

Kaspersky Eyes India as Regional Hub Amid Cybersecurity Threat Surge

Kaspersky Eyes India as Regional Hub Amid Cybersecurity Threat Surge

Rediff.com17 Mar 2026

Global cybersecurity firm Kaspersky plans to significantly increase its investments in India, leveraging the country as a hub for regional services due to strong financial performance and the escalating threat landscape.

Sabarimala case: SC questions maintainability of pleas by non-devotees

Sabarimala case: SC questions maintainability of pleas by non-devotees

Rediff.com8 Apr 2026

The Supreme Court of India questioned the Centre regarding the eligibility of non-devotees to challenge the customs of the Sabarimala temple in Kerala, during a hearing on religious freedom and discrimination against women at religious sites.

Renault gets 'FutuREady', to launch 7 new cars by 2030

Renault gets 'FutuREady', to launch 7 new cars by 2030

Rediff.com17 Apr 2026

The Renault group is set to significantly expand its presence in India, aiming to establish the country as one of its top three global markets by 2030 through the launch of seven new vehicles, a 5 per cent market share target, and ambitious export goals.

Wipro Q4 profit falls 1.8% to Rs 3,502 crore

Wipro Q4 profit falls 1.8% to Rs 3,502 crore

Rediff.com16 Apr 2026

IT major Wipro reported a consolidated net profit of Rs 3,501.8 crore for March quarter FY26, a 1.89 per cent decrease from the previous year, amidst a challenging macroeconomic environment. The company also announced a mega Rs 15,000 crore share repurchase programme.

IndiGo CEO Pieter Elbers Resigns With Immediate Effect

IndiGo CEO Pieter Elbers Resigns With Immediate Effect

Rediff.com10 Mar 2026

IndiGo CEO Pieter Elbers has resigned three months after the airline experienced significant operational disruptions. Managing Director Rahul Bhatia will temporarily assume management responsibilities.

DBS Bank India Enables Direct Tax Payments via TIN 2.0

DBS Bank India Enables Direct Tax Payments via TIN 2.0

Rediff.com23 Mar 2026

DBS Bank India has launched a direct tax payment facility after authorisation from the Central Board of Direct Taxes (CBDT). Utkarsh Small Finance Bank partners with Mumbai Indians as banking partner for T20 League 2026.

KV Kamath Emphasises AI Application and Education Reform for India's Future

KV Kamath Emphasises AI Application and Education Reform for India's Future

Rediff.com9 Apr 2026

Veteran banker K V Kamath stresses the importance of reskilling and education reforms to leverage artificial intelligence (AI) in India, advocating for practical applications over expensive foundational models.

RBI Unveils 'Payments Vision 2028' with Focus on Digital Security and Innovation

RBI Unveils 'Payments Vision 2028' with Focus on Digital Security and Innovation

Rediff.com27 Mar 2026

The Reserve Bank of India (RBI) has introduced its 'Payments Vision 2028' document, outlining initiatives to enhance digital payment security, introduce electronic cheques, and expand regulatory oversight to include e-commerce entities.

Tata Power and Salesforce Join Forces to Boost Renewable Energy Solutions

Tata Power and Salesforce Join Forces to Boost Renewable Energy Solutions

Rediff.com6 Mar 2026

Tata Power collaborates with Salesforce to digitally transform its rooftop solar, EV charging, and smart home solutions businesses, aiming to enhance customer engagement and operational efficiency.

NVIDIA CEO: AI Driving Trillion-Dollar Infrastructure Boom and Blue-Collar Job Creation

NVIDIA CEO: AI Driving Trillion-Dollar Infrastructure Boom and Blue-Collar Job Creation

Rediff.com11 Mar 2026

NVIDIA CEO Jensen Huang argues that Artificial Intelligence is driving the largest infrastructure buildout in human history, requiring trillions of dollars in investment and creating significant demand for skilled blue-collar labour.

Bajaj Finserv targets a 22% profit CAGR, double customers in 5 years

Bajaj Finserv targets a 22% profit CAGR, double customers in 5 years

Rediff.com8 Dec 2025

Bajaj Finserv - the holding company of Bajaj group's financial services business - has laid out plans for the next five years. During this period, it is eyeing 18-22 per cent compound annual growth rate (CAGR) in net profit at Rs 21,000-24,000 crore on a consolidated basis.

RBI UPI Delay Plan Gets Banker Backing

RBI UPI Delay Plan Gets Banker Backing

Rediff.com21 Apr 2026

'It is a tradeoff between convenience and fraud prevention.'

Bank of Baroda and Reliance Jio Team Up to Expand Mobile Banking for Feature Phone Users

Bank of Baroda and Reliance Jio Team Up to Expand Mobile Banking for Feature Phone Users

Rediff.com13 Apr 2026

Bank of Baroda has partnered with Reliance Jio to provide access to its mobile banking application, 'bob World Lite', for users of Jio feature phones, aiming to promote financial inclusion and digital payments.

Kerala Offers Congress Golden Chance; Will It Deliver?

Kerala Offers Congress Golden Chance; Will It Deliver?

Rediff.com8 May 2026

Kerala's voters are sophisticated, educated, and unforgiving. They have once again made it clear that no government is entitled to remain in power. The Congress would do well to remember this, points out Ramesh Menon.

Rich Indians Are Spending More Money On...

Rich Indians Are Spending More Money On...

Rediff.com28 Apr 2026

Travel is now the dominant spending category for India's affluent consumers, who are prioritising experiences and luxury goods over retail buying, according to a new report.

Probe into IRS Officer's Alleged Asset Acquisition Ordered to be Disclosed

Probe into IRS Officer's Alleged Asset Acquisition Ordered to be Disclosed

Rediff.com31 Mar 2026

The Central Information Commission has ordered the disclosure of an investigation into a retired IRS officer's alleged acquisition of assets under different identities and subsequent name change to claim ownership, deeming the case a potentially significant revelation.

RBI introduces new business correspondent norms to expand banking access

RBI introduces new business correspondent norms to expand banking access

Rediff.com7 Apr 2026

The Reserve Bank of India (RBI) has unveiled draft norms for branch authorisation and business correspondents (BCs), introducing a two-tiered classification for BCs and redefining 'banking outlets' to include BC-Banking Outlets (BC-BOs), aiming to expand formal banking presence, particularly in rural areas.

India's Reliance On Strait Of Hormuz Exceeds Global Average

India's Reliance On Strait Of Hormuz Exceeds Global Average

Rediff.com10 Apr 2026

'The West Asia or the Gulf crisis has shown that what we develop as national infrastructure when things are not as bad as they could be, we forget to plan for adversities.'

Is customer service your calling?

Is customer service your calling?

Rediff.com12 May 2005

Convergys India Services is recruiting Customer Care Officers.

How AI is Transforming India's Telecom Sector, According to TRAI

How AI is Transforming India's Telecom Sector, According to TRAI

Rediff.com23 Mar 2026

TRAI Chairman Anil Kumar Lahoti highlights the increasing importance of Artificial Intelligence in the design, management, and experience of telecom networks in India, noting its role in self-optimising networks, cybersecurity, and preparing for 6G technology.

What's Inside The Rs 3 Crore Oscar Swag Bag?

What's Inside The Rs 3 Crore Oscar Swag Bag?

Rediff.com16 Mar 2026

Awarded to select nominees and winners, the 2026 Everyone Wins Oscar swag bag includes luxury vacation stays in Ibiza and Lapland worth $65,000, a $25,000 facial plastic surgery voucher from a New York-based surgeon, and even a custom prenuptial agreement service, among several other high-end gifts.

Compensation: What Digital Fraud Victims Must Know

Compensation: What Digital Fraud Victims Must Know

Rediff.com23 Mar 2026

Customers will qualify for compensation even if they mistakenly share the OTP.

TCS Q4 net profit jumps 12% to Rs 13,718 cr; adds 2k employees as layoffs end

TCS Q4 net profit jumps 12% to Rs 13,718 cr; adds 2k employees as layoffs end

Rediff.com10 Apr 2026

Tata Consultancy Services (TCS) announced a 12.22 per cent increase in its net profit for the March quarter, reaching Rs 13,718 crore, alongside a 9.64 per cent rise in revenue from operations.

LPG Crisis Triggers Reverse Migration Across Cities

LPG Crisis Triggers Reverse Migration Across Cities

Rediff.com2 Apr 2026

'It would be similar to what happened during COVID-19.' 'They are not just losing income, but being pushed into distress.'