News for 'customer service'

Jio Payments Bank Enables UPI Cash Withdrawals at Touchpoints

Jio Payments Bank Enables UPI Cash Withdrawals at Touchpoints

Rediff.com17 Mar 2026

Jio Payments Bank introduces UPI-based cash withdrawals at business correspondent touchpoints, enhancing financial inclusion and simplifying access to cash for rural and semi-urban customers.

Bajaj Finserv targets a 22% profit CAGR, double customers in 5 years

Bajaj Finserv targets a 22% profit CAGR, double customers in 5 years

Rediff.com8 Dec 2025

Bajaj Finserv - the holding company of Bajaj group's financial services business - has laid out plans for the next five years. During this period, it is eyeing 18-22 per cent compound annual growth rate (CAGR) in net profit at Rs 21,000-24,000 crore on a consolidated basis.

India's e-retail aisles buzz again, market hits $66 billion

India's e-retail aisles buzz again, market hits $66 billion

Rediff.com17 Apr 2026

India's online retail market concluded 2025 with electronic retail (e-retail) gross merchandise value (GMV) reaching $65-66 billion, a 19-21 per cent increase, according to a report by Bain & Company and Flipkart. This growth is significantly driven by GenZ shoppers and the rapid expansion of quick commerce, which has emerged as a global leader.

RBI looks to ban sales incentive to bank staffers from third party

RBI looks to ban sales incentive to bank staffers from third party

Rediff.com12 Feb 2026

In a move aimed at curbing the mis-selling of financial products, the Reserve Bank of India (RBI) has proposed banning incentives paid to bank staffers by third parties such as insurance companies and mutual fund houses for selling their products and services. It has also proposed that banks must ensure their user interfaces do not deploy "dark patterns" to lure customers.

Multi-City Air Ticket Scam Busted: Mastermind Arrested

Multi-City Air Ticket Scam Busted: Mastermind Arrested

Rediff.com9 Apr 2026

Four individuals have been arrested for allegedly running a sophisticated cyber fraud operation, duping people with fake discounted air tickets across multiple cities. Police recovered a substantial amount of cash and luxury items from the accused.

GST collections rise 9% to over Rs 2 lakh cr in March, third highest in FY26

GST collections rise 9% to over Rs 2 lakh cr in March, third highest in FY26

Rediff.com1 Apr 2026

India's GST revenues experienced significant growth in March, reaching pre-tax cut levels, driven by increased imports and domestic sales. The report analyses the impact of tax rate changes and provides insights into future trends and economic stability.

All-Women Team Runs McDonald's Near Statue Of Unity

All-Women Team Runs McDonald's Near Statue Of Unity

Rediff.com6 Mar 2026

Inside the McDonald's outlet in Kevadia where women run the show.

Pahalgam Terror Attack: 'What Those Terrorists Did Was The Murder Of Humanity'

Pahalgam Terror Attack: 'What Those Terrorists Did Was The Murder Of Humanity'

Rediff.com21 Apr 2026

'All terrorists are a blot on humanity.' 'No religion in the world teaches you to take the life of an innocent person.' 'Kashmiris have always been known for their hospitality. One moment of darkness cannot erase Kashmiriyat.'

Poor customer service: India loses Rs 11,640 cr/yr

Poor customer service: India loses Rs 11,640 cr/yr

Rediff.com13 Aug 2009

India pays a higher cost of poor customer service compared to New Zealand and Australia that were also part of the survey. The three countries put together lose Rs 28,000 crore ($5.6 billion) in revenue, the survey sponsored by GenesysTelecom Labs, part of Alcatel-Lucent company, said.

Gulf War: Stocks That Tanked The Most

Gulf War: Stocks That Tanked The Most

Rediff.com14 Apr 2026

West Asia conflict triggers sharp sell-off in Indian markets, with realty, banking and auto stocks leading losses amid energy shock fears.

RBI's New Rules: BIG Changes From April 1 for OTP, Cards, Online Payments

RBI's New Rules: BIG Changes From April 1 for OTP, Cards, Online Payments

Rediff.com1 Apr 2026

From April 1, 2026, the Reserve Bank of India's new authentication directions modernise how every digital payment you make must be verified -- and place the burden of security squarely on your bank, not on you.

'The first priority is to ensure seamless customer service without any disruption'

'The first priority is to ensure seamless customer service without any disruption'

Rediff.com17 Jul 2023

'We created war rooms -- from an IT perspective and also a customer war room -- to address any challenges that come up.'

AI-Driven Productivity Gains Reshape Tech Hiring and Cause Job Insecurity

AI-Driven Productivity Gains Reshape Tech Hiring and Cause Job Insecurity

Rediff.com6 Apr 2026

TeamLease Digital CEO Neeti Sharma discusses how AI is driving a structural reset in the tech industry, leading to layoffs, reshaping hiring practices, and increasing job insecurity.

Tesla Stalls in India as BYD, VinFast Race Ahead

Tesla Stalls in India as BYD, VinFast Race Ahead

Rediff.com10 Apr 2026

Despite India's electric passenger vehicle market experiencing an 83.6% year-on-year surge in FY26, new foreign entrants VinFast and BYD have significantly outpaced Tesla, which struggles with high import duties, a limited retail footprint, and a lack of local manufacturing commitment.

India-China border trade via Lipulekh Pass to resume after 6 yrs

India-China border trade via Lipulekh Pass to resume after 6 yrs

Rediff.com20 Mar 2026

Border trade between India and China through the Lipulekh Pass in Uttarakhand's Pithoragarh district is set to resume this year after a six-year hiatus due to the COVID-19 pandemic.

What Oracle Layoffs Signal For Techies

What Oracle Layoffs Signal For Techies

Rediff.com2 Apr 2026

For engineers across the country, the Oracle job cuts served as a rude reminder of what the AI era has in store for the tech world.

Ready-to-eat foods fill qcom baskets amid LPG curbs

Ready-to-eat foods fill qcom baskets amid LPG curbs

Rediff.com6 Apr 2026

Quick commerce platforms are experiencing a significant increase in demand for ready-to-eat food items as urban households face disruptions in cooking gas supply and a temporary outflow of migrant domestic help.

Atanu Chakraborty Reveals Reasons for His Resignation as HDFC Bank Chairman

Atanu Chakraborty Reveals Reasons for His Resignation as HDFC Bank Chairman

Rediff.com31 Mar 2026

Former HDFC Bank chairman Atanu Chakraborty cites misselling of AT-1 bonds and underperformance as key reasons for his resignation, dismissing personal differences as a major factor.

Atanu Chakraborty Flags Governance Gaps at HDFC Bank

Atanu Chakraborty Flags Governance Gaps at HDFC Bank

Rediff.com31 Mar 2026

'My resignation is a larger governance and governance-plus kind of an issue, which the board of directors of the bank should be introspecting.'

Anthropic Study: AI Impact on Hiring of Younger Workers

Anthropic Study: AI Impact on Hiring of Younger Workers

Rediff.com6 Mar 2026

A new study by AI firm Anthropic reveals that while AI hasn't caused widespread unemployment, it has slowed hiring for younger workers in AI-exposed roles. The study also highlights the gap between AI's theoretical capabilities and actual deployment, and the ongoing conflict between Anthropic and the US government over AI weaponisation.

Sunil Mittal set to step down as Airtel Africa chairman

Sunil Mittal set to step down as Airtel Africa chairman

Rediff.com26 Mar 2026

Sunil Bharti Mittal, 68, will retire as chairman of Airtel Africa in July after the conclusion of this year's annual general meeting (AGM), the board of the African arm of India's second-largest telecom service provider Bharti Airtel said in a statement to the exchanges on Wednesday.

IndiGo restores 2,200 flights; CEO says 'worst is behind us'

IndiGo restores 2,200 flights; CEO says 'worst is behind us'

Rediff.com18 Dec 2025

IndiGo's CEO, Pieter Elbers, announced that the airline has stabilized operations after recent disruptions, focusing on resilience, root-cause analysis, and rebuilding. The airline had to cancel hundreds of flights due to planning issues linked to new pilot duty rules, crew shortages, winter weather and operational bottlenecks.

Coming Soon! Simplified Bank Customer Claim Rules

Coming Soon! Simplified Bank Customer Claim Rules

Rediff.com7 Aug 2025

The move is aimed at making settlement of claims or return of articles from a locker smooth for relatives after the death of a customer.

Is customer service your calling?

Is customer service your calling?

Rediff.com12 May 2005

Convergys India Services is recruiting Customer Care Officers.

'As AI grows, legacy will compress': Noshir Kaka, McKinsey

'As AI grows, legacy will compress': Noshir Kaka, McKinsey

Rediff.com13 Mar 2026

'The reality is that every one of us will be pushed to learn and relearn faster than ever before. Some people will rise to that challenge. Some may not. But the opportunity itself is massive,' says Noshir Kaka, senior partner, McKinsey.

How Uttarakhand GST Officials Used Undercover Firms to Expose Tax Evasion

How Uttarakhand GST Officials Used Undercover Firms to Expose Tax Evasion

Rediff.com19 Mar 2026

Uttarakhand GST officials conducted an elaborate undercover operation, creating fake firms to expose a company evading over Rs 150 crore in taxes.

India's EV market surges in FY26, driven by strong year-end push

India's EV market surges in FY26, driven by strong year-end push

Rediff.com2 Apr 2026

India's electric vehicle (EV) market experienced a significant surge in financial year 2025-26 (FY26), with e4W registrations nearly doubling and e2Ws growing by over 20%, propelled by expanding charging infrastructure, diverse model launches, and accessible financing.

IndiGo to face pressure from fuel price spike: Moody's

IndiGo to face pressure from fuel price spike: Moody's

Rediff.com17 Mar 2026

IndiGo airline will face near-term pressure on profitability from rising fuel prices following the escalation of conflict in West Asia, though it is likely to pass on higher costs to passengers over time because its ticket booking cycle is relatively short, according to a report by Moody's Ratings.

Skye Air Raises $9M to Fuel Hyperlocal Drone Delivery Growth

Skye Air Raises $9M to Fuel Hyperlocal Drone Delivery Growth

Rediff.com11 Mar 2026

Skye Air Mobility has raised USD 9 million in a Series B funding round to expand its hyperlocal drone delivery services across key metropolitan markets in India.

HDFC Bank CEO: 'We Requested Chakraborty To Spell Out The Issues'

HDFC Bank CEO: 'We Requested Chakraborty To Spell Out The Issues'

Rediff.com30 Mar 2026

'When there is such an elaborate and a strong process, one would have expected anyone to either place the issues so that they can be addressed or go to the regulator and probably tell them rather than creating a kind of uncertainty for the stakeholders.

AI-Skilled Graduates Make Up 60% Of TCS Fresher Hiring

AI-Skilled Graduates Make Up 60% Of TCS Fresher Hiring

Rediff.com2 Mar 2026

'A prime hire can have a salary as high as Rs 11 lakh at the entry level and above.'

Infosys partners with Anthropic for AI solutions

Infosys partners with Anthropic for AI solutions

Rediff.com17 Feb 2026

Infosys on Tuesday announced a strategic collaboration with American artificial intelligence company Anthropic to develop and deploy advanced enterprise AI solutions for companies across telecommunications, financial services, manufacturing, and software development.

Claude AI Experiences Another Outage

Claude AI Experiences Another Outage

Rediff.com3 Mar 2026

Anthropic's Claude AI chatbot experienced a second outage within 24 hours, impacting users in various regions. The disruption follows a previous outage and comes amid scrutiny over the AI's capabilities and potential uses.

Air India tickets to get costlier as airline levies fuel surcharge

Air India tickets to get costlier as airline levies fuel surcharge

Rediff.com11 Mar 2026

Air India and Air India Express are introducing a fuel surcharge on domestic and international flights due to rising jet fuel prices, impacting travel costs for passengers.

India's EV Transition On Right Track, But Miles To Go

India's EV Transition On Right Track, But Miles To Go

Rediff.com27 Feb 2026

Government schemes such as the PM E-Drive initiative, with allocations of around Rs 2,000 crore for charging points deployment, are helping accelerate rollout

AI push: Tax break for global cloud firms using Indian data centres

AI push: Tax break for global cloud firms using Indian data centres

Rediff.com1 Feb 2026

The Union Budget on Sunday proposed a tax holiday till 2047 for foreign companies that provide cloud services to customers globally using data centres located in India, signalling the government's push to make the country a major hub for AI and digital infrastructure.

AI push: Tax break for global cloud firms using Indian data centres

AI push: Tax break for global cloud firms using Indian data centres

Rediff.com1 Feb 2026

The Union Budget on Sunday proposed a tax holiday till 2047 for foreign companies that provide cloud services to customers globally using data centres located in India, signalling the government's push to make the country a major hub for AI and digital infrastructure.

India to resume postal services to US from Oct 15

India to resume postal services to US from Oct 15

Rediff.com14 Oct 2025

"The postal tariffs will remain unchanged, ensuring that exporters continue to benefit from affordable international delivery rates while complying with the revised US import requirements. This measure has been introduced to maintain affordability, support MSMEs, and boost India's exports through the postal channel," India Post said.

India Adopts Balanced AI Regulatory Approach

India Adopts Balanced AI Regulatory Approach

Rediff.com3 Mar 2026

An Indian AI Research Organisation official says India has adopted a balanced and pragmatic approach to AI regulation, avoiding the extremes of the US and EU models.

Airtel's Net Profit Plunges in Q3 2025

Airtel's Net Profit Plunges in Q3 2025

Rediff.com5 Feb 2026

Bharti Airtel reported a significant drop in consolidated net profit for the third quarter ended December 2025, citing increased network operating costs and statutory fees.